On May 13, 2025, Airtel customers in Tamil Nadu and South India will experience significant network disruptions.
Widespread disruptions in mobile and broadband services resulted from a major network outage that affected Airtel customers in Tamil Nadu and regions of South India during the evening of May 13, 2025. Thousands of people were unable to send messages, make calls, or use the internet during the several-hour-long outage, which started at approximately 6:50 PM IST.
Affected Areas
Several important places were affected by the network outage, including
- Coimbatore
- Chennai
- Telangana and Kerala's Dindigul
- Thiruvan parts
According to Downdetector, a real-time outage tracking platform, over 8,000 users reported issues, with 66% experiencing a complete loss of mobile signal, 21% facing call-related problems, and 13% encountering mobile internet disruptions.
Experiences of Users
Frustrated people flooded social media networks with complaints. Many said they couldn't dial or receive calls, and some even said they couldn't get through to emergency services. Others emphasized the difficulties caused by the outage, including the interruptions to online work and digital payments.
"Is Airtel calling down in Chennai?" posted a user from Chennai. Calls are being dropped, and VOLTE is not available. unable to even establish a connection with a member of the same network."
@mathrubhumi
Airtel is down more than an hour," said another Dindigul user, who voiced alarm over the absence of communication. Incoming and outgoing calls, mobile internet connectivity, VOLTE, and no signal.
Airtel's Reaction
Airtel has not yet released a formal statement explaining the reason behind the outage or the measures being taken to ensure it doesn't happen again. Users, many of whom depend on Airtel's services for both personal and professional requirements, have become even more irate due to the lack of contact.
Users are using websites such as the Airtel Open Network portal to report problems and look for information when official updates are not available.
Present Situation
According to reports, in several places, services have been progressively returning. Nonetheless, a lot of customers still experience sporadic problems, and the general stability of the network is still unknown.
Actions Users Can Take
Users may think about taking the following actions while they wait for complete restoration:
Restart Devices: Restoring network connections can occasionally be facilitated by a straightforward reboot.
Switch Network Modes: Connectivity can occasionally be restored by switching between 4G and 3G or momentarily turning on airplane mode.
advantage Wi-Fi: To access the internet and make advantage of Wi-Fi calling capabilities, connect to Wi-Fi networks if they are available.
Keep Up to Date: For updates, frequently visit Airtel's official channels and outage monitoring websites.
conclusion
The importance of dependable telecommunications in the current digital era has been brought to light by the recent network outage. The incident highlights the significance of open communication and prompt action during service interruptions, as people await a thorough response from Airtel.
The Republic World
Users can visit Downdetector's Airtel status page to report ongoing issues and receive continual updates.